Privacy Policy

Effective Date: January 5, 2025

At pour. (the "Site", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use our services, make a purchase, or interact with us through pour-home.co (the "Site") or any related services (collectively, the "Services").

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page, and the "Last Updated" date will be updated. Please review this Privacy Policy periodically.

2. How We Collect and Use Your Personal Information

We collect and have collected personal information about you from various sources based on how you interact with our Services. The following outlines how we collect and use your information:

Information We Collect Directly from You

When you interact with the Services, you may directly provide the following personal information:

Contact Information: Name, address, phone number, email address
Order Information: Name, billing and shipping addresses, payment confirmation, email address, phone number
Account Information: Username, password, and other details used for account security
Shopping Information: Items viewed, saved, or purchased, including loyalty points, product reviews, referrals, and gift cards
Customer Support Information: Any information you share when communicating with our customer support team
2. Information We Collect about Your Usage

We may automatically collect certain information about your use of our Services, including:

Device and Browser Information: Type of device, operating system, browser information
IP Address and Network Information: Details about your IP address and network connection
Usage Data: Data about your interaction with our Site, such as pages visited, time spent on the Site, and links clicked
Cookies: We use cookies, web beacons, and other tracking technologies to improve your user experience. For more details, see our Cookie section.
3. Information We Obtain from Third Parties

We may obtain information about you from third-party services, such as:

Payment Processors: Information to process transactions and fulfill orders (e.g., payment details, billing address)
Service Providers: Third parties that assist with our website operations, such as Shopify, marketing tools, and analytics providers
Advertising and Analytics Partners: Data related to your interactions with advertisements or promotional materials

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Services: To process your orders, fulfill purchases, create and maintain accounts, and manage your customer experience
Marketing and Advertising: To send promotional communications (email, text messages, etc.) and show you relevant ads. This is done in our legitimate interest to market our products and services (for EEA residents, this is in accordance with Art. 6 (1)(f) GDPR).
Security and Fraud Prevention: To monitor and prevent fraudulent, illegal, or malicious activity
Customer Support and Communication: To respond to your inquiries, provide customer support, and improve our services
Website Optimisation: To understand and analyse your usage of the Site to improve and optimize your experience

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your user experience and improve our Services. Cookies help us remember your preferences, analyse traffic, and deliver targeted advertising.

Third-Party Cookies: We allow third-party service providers to use cookies to tailor advertisements and services on our Site and other websites.
Cookie Settings: Most browsers accept cookies by default, but you can manage cookie settings through your browser. Note that disabling cookies may affect your experience on our Site.

For more information on Cookie, refer to our cookies policy.

5. How We Disclose Personal Information

We may share your personal information with third parties for various purposes:

Vendors and Service Providers: To perform services like payment processing, IT management, customer support, and shipping
Business and Marketing Partners: For marketing and advertising purposes in accordance with their privacy policies
Affiliates: Within our corporate group for operational purposes
Legal Compliance and Business Transactions: In response to legal obligations, business transactions (e.g., mergers), or to protect our rights and users' rights

We do not sell or use sensitive personal information without your consent.

6. User-Generated Content

If you submit reviews or other content through the Services, it will be publicly available. Please be cautious about sharing sensitive or personal information in public areas.

We are not responsible for the privacy or security of information that you make public or for its misuse by third parties.

7. Third-Party Websites and Links

Our Site may contain links to third-party websites. These sites operate under their own privacy policies, and we encourage you to review them. We are not responsible for the content or privacy practices of these third-party sites.

8. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us to request its deletion.

9. Security and Retention of Your Information

While we take reasonable measures to protect your data, no security system is perfect. We recommend not using insecure channels to share sensitive information.

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

10. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

Right to Access: Request information about the personal data we hold about you
Right to Delete: Request the deletion of your personal data
Right to Correct: Request the correction of inaccurate data
Right to Portability: Request a copy of your data and transfer it to a third party
Right to Restrict Processing: Ask us to limit the processing of your personal data
Right to Withdraw Consent: Withdraw your consent where applicable
Managing Communication Preferences: Opt out of marketing emails at any time by using the unsubscribe option

You may exercise these rights by contacting us through the details below.

11. International Transfers of Data

Your personal information may be transferred and processed in countries outside your home country, including the U.S. If you are in the EU or UK, we will ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

12. Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

13. Complaints

If you have complaints about how we process your personal information, please contact us. If you're not satisfied with our response, you may appeal or file a complaint with your local data protection authority.

14. Contact Us

For any questions about our privacy practices or to exercise your rights, please contact us at:

pour.
Email: hello@pour-home.co
WhatsApp Business: 07522 857 313