FAQs

Our candles and reed diffusers are crafted using natural, eco-friendly ingredients. Our candles are made from soy wax, while our reed diffusers use high-quality, non-toxic essential oils for a clean and long-lasting fragrance. Both are cruelty-free, with lead-free cotton wicks in the candles and sustainably sourced materials in the diffusers.

Yes, both our candles and reed diffusers are 100% vegan. We do not use any animal-derived products in our products, ensuring they are completely cruelty-free and environmentally conscious.

Candles: Burn time depends on the size of the candle. Our 36cl candles typically burn for 40-50 hours.

Reed Diffusers: Our reed diffusers can last up to 16+ weeks, depending on room temperature and airflow. To extend the fragrance duration, flip the reeds occasionally to refresh the scent.

Yes, both our candles and reed diffusers are made with high-quality, non-toxic ingredients. Our candles feature lead-free cotton wicks for a clean burn, and our reed diffusers are formulated with safe, non-harmful oils. Always follow the care instructions for safe use.

Candles:To extend the life of your candle, trim the wick to 1/4 inch (5/6mm) using a wick trimmer before each use and ensure it burns evenly across the surface.

Reed Diffusers:Place your reed diffuser in a well-ventilated area and avoid direct sunlight or heat sources. Flip the reeds every few days to refresh the scent and maintain an even fragrance release.

Candles: Store your candles in a cool, dry place away from direct sunlight or heat to preserve the fragrance and wax integrity.

Reed Diffusers: Keep your reed diffuser in a cool, dry spot, away from direct sunlight or strong heat sources, to maintain the scent strength and longevity.

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on your location.

For more details, refer to our full Shipping Policy below.

We want you to love your purchase—and we're here to help if something’s not right!

Products are only eligible for return if they are damaged, defective, or incorrect items — or, if the wrong product or scent is received.

Please Note:
Returns based on personal scent or product preference are not accepted.

How to Start a Return/Exchange:
Contact us within 28 days of receiving your order by emailing hello@pour-home.co with your order number in the subject line.

For more details, refer to our full Returns Policy below.